Shipping Policy

At Raaz, we carefully prepare every order before it leaves our hands. Please review the information below to understand our processing times, shipping expectations, and policies.

Order Types

Premade Items

Premade items are typically processed and shipped within 2–3 business days after your order is placed.

This processing period allows us time to prepare your order, complete quality checks, and securely package your items. Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive tracking information by email or SMS.

Pre-Order Items

Pre-order items are typically shipped within 3–5 weeks from the date of purchase.

Pre-orders require additional time for manufacturing, quality control, and preparation before shipment. The stated timeframe is an estimate and may occasionally change due to production or supply-related circumstances.

Tracking information will be provided once your pre-order has been shipped.

Shipping Times

Delivery times depend on your destination and the shipping carrier handling your package.

Please note that shipping time begins once your order has been dispatched, not when the order is placed. The processing and production periods listed above are separate from the carrier's delivery time.

Once an order has been handed over to the shipping carrier, Raaz cannot guarantee a specific delivery date or be held responsible for carrier-related delays.

Tracking

All Raaz orders include tracking.

Your tracking information will be sent to the email address or phone number provided at checkout once your order has been dispatched.

If you have not received tracking information after the applicable processing period, please contact us at raaz.clo.us@gmail.com and we'll be happy to look into your order.

Shipping Delays

Occasionally, shipments may experience delays due to circumstances outside of Raaz's control. This may include carrier delays, customs processing, severe weather, natural events, holidays, or periods of unusually high shipping volume.

While we will do our best to assist when issues arise, delivery times after an order has been shipped are ultimately determined by the carrier.

For the most current information regarding a delayed shipment, we recommend contacting the carrier directly using your tracking information.

International Orders, Duties & Customs

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

These charges are determined by the customer's local customs authority and are not included in the purchase price or shipping cost unless otherwise stated at checkout.

Raaz does not control these charges and cannot determine their amount in advance. Any applicable duties, taxes, or customs fees are the responsibility of the customer.

Orders may also experience additional delays while being processed through customs. Raaz is not responsible for delays caused by customs clearance.

If an international order is refused or abandoned because required duties or taxes were not paid, Raaz is unable to issue a refund for the order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at raaz.clo.us@gmail.com.

We will do our best to update the address before your order is processed, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

Raaz is not responsible for packages that are delayed, returned, lost, or undeliverable because of an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping costs may be required to send the order again.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery area, with neighbors, building management, or your local post office/carrier.

Once a carrier confirms a package as delivered, Raaz is not responsible for packages that are subsequently lost or stolen.

If your package is still in transit and appears to have been lost by the carrier, please contact us at raaz.clo.us@gmail.com. We will do our best to assist and, when appropriate, work with the carrier to investigate the shipment.

Questions About Your Order

If you have any questions about your shipment or believe your order is outside of its expected processing timeframe, please contact us at raaz.clo.us@gmail.com with your order number.

We're always happy to help.