Refund policy

Refund & Return Policy

At Raaz, all sales are final unless an order arrives damaged, defective, or incorrect. Please review the policy below before placing your order.

Return Window

You have 7 days from the date your order is delivered to contact us about an issue with your order.

This is not a standard return window and does not mean that items can be returned simply because you changed your mind or no longer want the item.

Our 7-day policy applies only to:

Damaged items
Defective items
Incorrect items received

Requests submitted after 7 days from delivery may not be eligible for a refund or replacement.

Refunds & Order Cancellations

Premade Items

All premade purchases are final.

We do not offer refunds or cancellations for change of mind, incorrect sizing, or other personal reasons. Refunds or replacements may only be considered if the item arrives damaged, defective, or incorrect.

Pre-Order Items

All pre-order purchases are final.

Once a pre-order has been placed, it cannot be cancelled or refunded due to the production and fulfillment process associated with pre-order items.

Pre-order timelines are estimates and may be affected by production, manufacturing, or shipping delays outside of Raaz's control.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery at:

raaz.clo.us@gmail.com

Please include:

Your order number
Clear photos showing the issue
Photos of the item's packaging
A brief description of the problem

Once we receive your request, we will review the information provided.

If your claim is approved, Raaz may offer a replacement or refund, depending on the circumstances and availability of the item.

Damage resulting from normal wear, misuse, improper care, accidents, or failure to follow the product's care instructions is not considered a defect and is not covered under this policy.

Exchanges

Raaz does not offer exchanges for size, color, or style.

Please carefully review the product details, sizing information, and your order before completing your purchase.

Change of Mind & Sizing

We do not offer refunds or returns due to:

Change of mind
Incorrect size selection
Ordering the wrong color or style
No longer wanting the item
Personal preference

Please make sure you are confident in your selection before placing your order.

Duties, Taxes & Refused Shipments

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by the customer's local customs authority and are the responsibility of the customer.

Raaz does not control these fees and cannot predict their amount.

If an international shipment is refused or abandoned because applicable duties or taxes were not paid, Raaz cannot issue a refund for the order.

Original shipping charges are non-refundable.

Shipping Delays

Raaz does not issue refunds solely because of shipping delays caused by carriers, customs, weather, holidays, or other circumstances outside of our control.

Please refer to our Shipping Policy for additional information about processing times, pre-orders, shipping, and delivery.

Contact Us

For questions regarding this Refund & Return Policy or to report an eligible issue with your order, please contact us at: